Checked 2026-11-03
Client Care Assistant
Medivet · Whitton, Greater London
Employer listing
Job description
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Your career means more than a rota and a job title, that’s why we offer
Health Cash Plan from day one
24/7 counselling and wellbeing support
Life Assurance 3 x salary
5 weeks’ annual leave plus Bank Holidays, rising with length of service
Extra ‘Day for You’, a paid day off just for you
Cycle to Work
Season Ticket loans
Discounts on Medivet products and services
Requirements
- You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
- you will be working 40 hours over 5 days a week
- You also will be supporting our 24H hospital at Richmond over the Weekends(1in 4 )Saturdays and Sundays plus 2 Bank Holidays per year
Before you apply
What to know before applying
Check before applying
- • Ask for the pay range before investing much interview time
- • Confirm exactly how remote or hybrid the working pattern is
- • Check which requirements are mandatory versus preferred
- • Confirm rota, OOH/weekend expectations, CPD support, and whether professional fees are covered
Missing or unclear
- • Employment type is not stated in the source
- • Workplace arrangement is not stated or is conflicting in the source
- • Pay range is not clearly listed
These checks are based on the listing, not an assessment of your eligibility. Confirm important details with the employer.