Listing information dated 2026-11-05
Client Care Assistant
Medivet · Alloa, Clackmannanshire
Employer listing
Job description
Here at Alloa, we are a small, close-knit team who work closely and collaboratively to provide our clients with the best possible care and experience. Our team consists of six vets, three nurses and a fantastic support team made up of our Veterinary Care Assistants and Client Care Assistants. We pride ourselves on creating a supportive working environment where everyone plays an important role. We are passionate about providing excellent care to our patients while ensuring our clients feel welcomed, supported and valued. We are looking for someone who is enthusiastic, friendly and approachable, with a genuine passion for client care. Excellent communication skills, empathy and a positive attitude are essential, as our Client Care Assistants are often the first point of contact for our clients. The role can be busy and varied, so being organised, adaptable and able to work well under pressure is important. Most importantly, we are looking for someone who enjoys being part of a team and wants to help make a difference to the experience of our clients and their pets. Your career means more than a rota and a job title, that’s why we offer
Health Cash Plan from day one
24/7 counselling and wellbeing support
Life Assurance 3 x salary
5 weeks’ annual leave plus Bank Holidays, rising with length of service
Extra ‘Day for You’, a paid day off just for you
Cycle to Work
Season Ticket loans
Discounts on Medivet products and services
Requirements
- You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
- Work 1 in 4 Saturdays in addition to normal scheduled hours. 8.30am-12.30pm only.
Before you apply
What to know before applying
Check before applying
- • Ask for the pay range before investing much interview time
- • Confirm exactly how remote or hybrid the working pattern is
- • Check which requirements are mandatory versus preferred
- • Confirm rota, OOH/weekend expectations, CPD support, and whether professional fees are covered
Missing or unclear
- • Employment type is not stated in the source
- • Workplace arrangement is not stated or is conflicting in the source
- • Pay range is not clearly listed
These checks are based on the listing, not an assessment of your eligibility. Confirm important details with the employer.