Listing information dated 2026-11-03
Client Care Assistant
Medivet · Richmond upon Thames, Greater London
Employer listing
Job description
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Are you passionate about delivering exceptional customer service and making a real difference to pets and their owners? Our busy 24-hour veterinary hospital in Richmond is looking for a Client Care Assistant to join our friendly and supportive team. This is a fast-paced role where no two days are the same. You'll be the first point of contact for a diverse client base, managing high call volumes, supporting clients through both routine appointments and emergency situations, and ensuring every interaction reflects the highest standards of care and compassion. Working within a large multidisciplinary team, you'll receive comprehensive on-the-job training and ongoing support while gaining exposure to exciting and rewarding emergency and referral cases. We are looking for someone who can remain calm under pressure, communicate confidently and empathetically, and consistently deliver excellent client service. The successful candidate will embrace Medivet's core values by putting the care of pets at the heart of everything they do, being caring and respectful in every interaction, and being bold in helping us continually improve and shape the future of our business. This is a fantastic opportunity to join a hospital team that genuinely makes a difference every day, supporting pets, clients, and colleagues through some of the most important moments in their lives. Your career means more than a rota and a job title, that’s why we offer:
Health Cash Plan from day one
24/7 counselling and wellbeing support
Life Assurance 3 x salary
5 weeks’ annual leave plus Bank Holidays, rising with length of service
Extra ‘Day for You’, a paid day off just for you
Cycle to Work
Season Ticket loans
Discounts on Medivet products and services
Requirements
- You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Before you apply
What to know before applying
Check before applying
- • Ask for the pay range before investing much interview time
- • Confirm exactly how remote or hybrid the working pattern is
- • Check which requirements are mandatory versus preferred
- • Confirm rota, OOH/weekend expectations, CPD support, and whether professional fees are covered
Missing or unclear
- • Employment type is not stated in the source
- • Workplace arrangement is not stated or is conflicting in the source
- • Pay range is not clearly listed
These checks are based on the listing, not an assessment of your eligibility. Confirm important details with the employer.